Endless holds

I sit here at breakfast.on hold with my electric company. I just want to know if I still owe them money. There is a 15 minute wait.there is always a wait to talk to a live person.

Same with Xfinity. It takes them so.longand sometimes they hang up on a person. They don’t know how difficult it istoget in contact with them.they do to oe that I am disBly and it’s hard to see the numbers as they ask you to press this or that and once you do all that they hang up on you. And if you complain on the Twitter they will respond sending you to their website that does not address my need.so I sit here waiting hoping they answer and not hang up.